To be called a Luddite is to be called a dinosaur: someone incapable of realizing the amazing opportunities of technology. But that's a wholly inaccurate representation of actual Luddites.

As AI tools get better and better, and there becomes no way to distinguish between real and fake, it becomes harder to prove that real content is real.

I don't know a single exercise that provokes more cynicism and eye-rolling than the articulation of company values.

That skill, essential to a functioning democracy, is fact-checking. We also need critical thinking and being open to changing information.

Most of the commentators on AI take great pains to say they know it isn't a thinking, feeling creature talking to them. But that response misses some key points.

It is absolutely possible to have a culture of empathy and courage that holds people to account for standards of behavior and performance.

Look at the current crop of generative AI. Imagine the next generation. And ask yourself: How can we prove an entity is human?

Deepfakes did not overwhelm the Web last year, or during the four years before that. I'm not so sure what will happen in 2023.

It's NOT: You do something wrong, I get mad at you, and then, through my infinite capacity for compassion and love, I forgive you.

The hand-wringing surrounding ChatGPT continues, with some complaining that the college essay is dead.

A combination of inevitability with discovery is at the heart of great music — as well as good art, design and advertising.

Statista expects a bright future for social media ad spend: a compound annual growth rate of 11.24% through 2027. I find those numbers curious.

It is very possible to understand people like us — while being utterly perplexed by people who are NOT like us.

AI-enabled (or even fully generated) copywriting is becoming more and more common. Some of it is shockingly good; all of it will only get better.

What to do when engagement rates drop off a cliff for on-demand courses? If you can participate anytime, anywhere, why would you participate now?

Step one: We have to change the playing field. Playing an existing game doesn't change the world.

The incredible honour of this award reminds me once again of the way I have been welcomed into this beautiful nation.

What infuriates me is the fact that standing up for your rights is still so dangerous that it has to be done quietly. What infuriates me is that we haven't made more progress.

It starts with a profound understanding of what the process looks like when we screw up.

When I tried to put my 2 rules for communication into practice, I realised I was missing something profound: how to deal with feelings.